• All custom orders require full details at the time of submission (design idea, colors, sizes, quantity, deadline, and inspiration photos).
• Incomplete submissions may delay processing.
• Once a design is approved and production begins, changes cannot be made.
DESIGN MOCKUP FEE
• A non-refundable design mockup fee is required before any custom design work begins.
• If you proceed with your order, the mockup fee will be applied toward your total balance.
• Mockup fees are non-transferable and non-refundable if the order is canceled.
PAYMENTS & DEPOSITS
• Payment is required to begin production.
• Invoices must be paid within 24 hours or the order will be canceled.
• Deposits are non-refundable.
• Remaining balances must be paid before order release or shipping.
